REFUNDS

Cancellation · Milestones · GST

Refund and cancellation policy

Applies to commercial Services from Moosi Web unless your written agreement says otherwise.

Important: Moosi Web primarily delivers custom B2B professional services (design, development, software, consulting). Fees are usually tied to milestones, not consumer-style “returns of goods.” This page is a general summary for transparency. Your signed quote, statement of work (SOW), master services agreement (MSA), or order form controls fees, acceptance, suspension, and refunds for that engagement. This policy is not legal advice—have counsel review.

Unless we expressly agree otherwise in writing:

  • Fees compensate for time, expertise, and allocated capacity, including discovery, delivery, QA, and project management.
  • Amounts invoiced for work already performed and accepted (or deemed accepted under the contract) are generally non-refundable.
  • Any credit or partial refund is discretionary except where required by law or explicitly stated in your contract.

We may require a deposit or advance payment before scheduling kickoff, reserving capacity, or purchasing third-party licences on your behalf. Unless your contract states otherwise, deposits compensate for scheduling risk and initial mobilisation. If you cancel before kickoff, any refund of the deposit will follow the formula (if any) in your contract; otherwise the deposit may be non-refundable.

Projects are commonly structured in milestones (for example discovery, design sign-off, build phases, UAT, launch). Each milestone invoice is due per the contract’s payment terms. If you do not raise a good-faith written defect list within the review window defined in your contract, work may be treated as accepted for billing purposes. Payment does not waive your right to remedy warranty defects if those are defined in your contract.

Requests outside the agreed scope (new features, redesign rounds beyond the package, extra integrations, or third-party delays) are handled as change orders with revised fees and timelines. If you decline a change order necessary to proceed, we may pause work; fees for completed work remain payable unless the contract says otherwise.

If delivery is delayed because you did not provide content, approvals, credentials, or stakeholder availability within agreed timeframes, we may:

  • re-sequence work to other clients; and/or
  • invoice for standing time or milestone fees as set out in your contract.

If you terminate for convenience (where permitted), you typically pay for:

  • all work completed to date;
  • non-cancellable third-party costs already committed (licences, paid APIs, contractor costs) if your contract passes these through; and
  • a reasonable wind-down / handover fee if your contract includes one.

We may provide a goodwill credit toward a future engagement only if explicitly agreed in writing.

We may suspend or terminate Services if you materially breach payment terms, misuse access, or create unsafe or unlawful requests—subject to notice and cure periods in your contract. Fees for work performed before termination remain payable unless the contract states a different remedy.

If you believe an invoice is incorrect, notify us promptly in writing with specifics. We prefer to resolve disputes commercially before escalation. Initiating a chargeback or payment reversal without first contacting us may be treated as a breach of payment terms and may impair continuity of Services.

Fees are typically quoted exclusive of applicable taxes unless stated otherwise. GST or other taxes will be added in line with Indian law and the tax treatment agreed in your contract (for example intra-State vs. inter-State supplies, reverse charge, or export of services rules where applicable).

Many of our engagements are B2B. Depending on your status (consumer, micro-enterprise, jurisdiction), mandatory rights may apply that cannot be waived by contract. Nothing in this policy is intended to limit those rights. If you believe you are a consumer under Indian law, tell us so we can route your enquiry appropriately.

Billing and refund questions: email your project lead with finance on copy, or write to info@moosiweb.com with subject “Billing — [project name]”. Urgent payment threads: +91 8328363973. General enquiries: Contact.